Refund Policy

Effective Date: November 27, 2025

At Smooth Alkaline Water, we stand behind the quality of our products and services. Please review our refund policy carefully.

Water Containers (Bags & Jugs)

No Returns on Water Containers: Due to health and safety regulations, we cannot accept returns on water bags or jugs once they have been delivered and left our facility.

• All sales of water containers are final
• Please ensure you select the correct size and quantity before ordering
• If you receive a damaged or defective container, please contact us within 24 hours of delivery

Kangen Water Machines

30-Day Return Policy: Kangen water machines purchased through Smooth Alkaline Water are eligible for return within 30 days of delivery.

• Machine must be in original condition with all packaging and accessories
• Machine must not show signs of excessive use or damage
• A 15% restocking fee may apply
• Customer is responsible for return shipping costs
• Refund will be processed within 7-10 business days after receiving the returned machine

Membership Plans

Cancellation Policy: Membership plans are 3-month trial subscriptions.

• You may cancel your membership at any time with 7 days notice
• No refunds for partial months
• Cancellation takes effect at the end of the current billing cycle
• You retain access to the service until the end of the paid period

Donations

Non-Refundable: All donations made through our "Pay What You Can" program are final and non-refundable. Donations help us build hydration stations and provide clean water access to those in need.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately:

• Report damage within 24 hours of delivery
• Provide photos of the damaged product and packaging
• We will arrange for a replacement or full refund at no cost to you

How to Request a Refund

To request a refund or report an issue, please contact us:

Please include your order number, contact information, and detailed description of the issue.

Processing Time

Approved refunds are processed within 7-10 business days. The refund will be credited to the original payment method used for the purchase.

Questions?

If you have any questions about our refund policy, please don't hesitate to reach out. We're here to help ensure your complete satisfaction.